Member's Support

Members Support

Welcome to HometownSmut Support
:
EPOCH, CCBill and WTS (Online Checks) are our authroized sales agent. If you cannot find your confirmation email please contact the support team and we will cancel your membership for you.

If you join via Epoch : Click Here
If you join via CCBill : Click Here
If you join via WTS (checks) : Click Here

Q: How to contact tech support?

A: If you're having a login issue or any problems accessing contents from the members area. Please email ( support at hometownsmut dot com ) Most issues will be resolved within 24-48 hrs.

Please make sure you include your:

Full Name
Member ID
Email Address
Site Inquiring about

So we can answer any of your questions promptly.

Q: After entering your username and password you are told that your account has been blocked:
Most likely this means your password has been hacked, and other people have been using it. This can also mean
that you've given your password to someone else or that you are using a download program on the site (which is not allowed!).

Our membership area's traffic are tracked and we use special scripts to detect when different users
are using the same membership password. Please note
that if your password is blocked more then 3 times in
one week, we reserve the right to cancel your membership.

To change your current username and password, please email support.

Q: I wish to cancel my account.

On your subscription confirmation email there is a link for you to cancel your membership.

Epoch, CCBill and WTS (Online Checks) are our authroized sales agent. If you cannot find your confirmation email please contact the support team and we can manually cancel your membership for you within 24-48 hours.

Our you can visit our authroized sales agent to cancel your membership

If you join via Epoch : Click Here
If you join via CCBill : Click Here
If you join via WTS (checks) : Click Here

Video Support(IMPORTANT):
Our videos are created to be compatible with the most recent software available at the time when the video was created. However, Windows Media update their software on a regular basis that we are not responsible for. Although we've made every attempt to make sure that all of our videos are compatible with the most recent software, this is not always the case and certain videos may not play on your system depending on what version of video player you are using and your operating system.

Our most recent movies are in the Windows Media format. We have yet to encounter any problems with Windows Media. If you do have any problem with Windows Media files, please download and install the most recent version of Windows Media before contacting us.